Refund policy

Made-to-order and custom pieces

Our made-to-order and custom pieces are made specifically for you, so they are final sale and not eligible for return or exchange.

Ready-to-ship pieces

Ready-to-ship pieces can be returned if you contact us at hello@elviefine.com within 7 days of delivery. Pieces must come back unworn, in their original condition and packaging. Return shipping must be fully insured and is at your expense, and original shipping charges are non-refundable. Once we have received and inspected the piece, we will refund your original payment method.

Resizing

For orders over $10,000, we offer one complimentary size adjustment if requested within thirty days of delivery, provided the design allows for resizing. This covers standard resizing within two sizes of the original specified size. Adjustments beyond that range, or alternative sizing methods such as sizing beads, internal inserts, structural modifications or other specialized adjustments, are not included and may incur additional fees.

For orders under $10,000, any resizing requested after delivery is at the client's expense.

The client is responsible for all shipping and insurance costs associated with resizing. The client assumes all risk while the piece is in transit to us; we assume all risk once the piece has been received.

Damage on arrival

If you notice any damage to your piece upon arrival, please contact us within 24 hours of receiving your order.